FAQ

MLAS Product FAQ

General
1. Do I have to update my General Ledger after working on MLAS or can it be done automatically?
  Answer: No, your accounting books will be updated automatically when working on MLAS.
2. Does this update occur at the end of the business day or at night?
  Answer: MLAS will update all your records in real-time.
3. How will I know the difference of dealing with the Capital or Principle amount and the Interest being charged on the client's account?
  Answer: MLAS will keep track of the Principle amount and the Interest separately.
4. Does MLAS cater for the fact that we do not issue loans only to individuals?
  Answer: MLAS can support loans to individuals, businesses and groups.

Reports Module
1. What do I do if I can't export from Excel.
  Answer: Known problem, try useing CSV export.
2. The Impact and Outreach Report gives an Error "Unsupported FRF format" on first attempt of printing a Report.
  Answer: This is due to printer settings. Try printing the Report again.

Loans Admin Module
1. How do I view a Clients account?
  Answer: Before one can view a client, highlight the client you want to view and then the click on account in the menu bar. To activate the account, simply right click on the account and activate it.
Microloans Module
1. Client not available for selection.
  Answer: Check filter choise.
Configuration Module
1. Who has the right to make changes to the BRW Tables Reset function?
  Answer: Only a person that has been given rights and knows what these functions are used for.
Synchroniser
1. When I am working on Receipts , I cannot see them reflected in my Statements ! Why ?
  Answer: Make sure that your Synchroniser is running by checking the MLAS Monitor.
System Admin
1. When I do a Backup of my data it skips files.
  Answer: Remember to stop the synchroniser before backups are made or to check if people are still logged on.